Having trouble? I am here to help!
I want you to be happy with my images. I will always try to respond within 12-24 hours. But I know it’s tough to wait, so please find a list of questions that may help now:
I am unable to edit the Mockup, can you help?
If you have any problems with PSD Mockups, please check out the “How to use Mockups” page.
What are the size and resolution of Pixel Step images?
ALL Pixel Steps images (*except Instagram Ready images – see below) are High-Resolution images of 300 PPI (pixels per inch).
Most are 6000 x 4000 pixels, but you can find the images sizes on each item description.
*Instagram Ready images are 1080 x 1080 and 72 PPI so that you can upload them direct to Instagram without making any changes!
When will I receive my downloads?
Your download files are available immediate on receipt of payment. You will receive an email with a download link.
I have paid but have not received my files?
If you placed an order and haven’t received your confirmation email yet, don’t panic, we are here to help! In the meantime, please check the following:
1. Have you checked your SPAM folder? Many times the confirmation email, which contains a link to your download, will go into a SPAM or JUNK folder. This is especially true if you have a gmail, hotmail or yahoo address.
2. Please allow a5 minutes, although this is an instant download, sometimes there can be a lag with the internet and email servers.
3. Have you looked in the email inbox of the SAME address you used on the order? We all have multiple emails and sometimes get confused :-)
4. Could you have mis-typed your email address? Just send a note via the contact page and we will check for you.
Do you offer free samples?
YES, just sign up for my newsletter and you will receive FREE images EVERY month.
Are there any restrictions on how I can use the images?
Please see the permitted usage for full details.
Can I get an extended license?
Please contact me directly to purchase an extended license.
Do I need to credit Pixel Steps?
I would really love to see how you use Pixels Steps images, but no credit is required. If you are using on Social Media please use #PixelSteps
Who owns the Copyright on purchased photos?
Pixel Steps retains the original copyright. You as the purchaser are granted a EULA.
Can I download the images on my home and work computer?
Yes, you may download the images up to 3 times.
Can I use the image more than once?
Yes, you can use the images as many times as you like. You can also crop each images to make multiple images from one photo. For more information of usage please see the Permitted Usage guide
Do you create bespoke brand images.
Not currently, but I am always looking for suggestions, so send me a message with your request and I will review it for further releases and you may get your “bespoke” images at a non-bespoke price! Check out the post on how to brand stock images
What happens if I am not able to use the image for what I planned?
I offer a Satisfaction Guarantee on all purchases from the Stock Shop.
Are your photos editable?
Most photos are flat file JPGs. You can add text, overlays and crop, resize all images. The Mockups are layered files for you to add your personalisation. Please check individual product descriptions for details.
Do I need Photoshop to edit my images?
The Mockups need to be edited in Adobe Photoshop CC to use the smart actions. All other images can be edited ( text added, resized, cropped etc) in any program that allows you to edit JPG files. Check out the blog for tutorials on how to use stock photos.
Can I use your images on giveaways?
Unfortunately you cannot, please check the usage guide to get more clarification on how you can use the images.
Cant find the answer you need, then just drop me a note